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مجلة البحوث التجارية ـــ كلية التجارة جامعة الزقازيق
مجلة البحوث التجارية ـــ كلية التجارة جامعة الزقازيق
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This research paper aimed at determining the impact of financial inclusion in its dimensions (accessibility, uses, quality and affordable financial services) on the financial stability to different categories of people (individuals and businesses) in its dimensions (covering expenses, controlling financial facilities and feeling financially secure, determining the impact of digital transformation in its dimensions (digital technologies, human resources development, digital financial services and actions supporting digital transformation) on the financial stability of all segments of society, defining and measuring the modified role (interactive effect) of digital transformation in the relationship between the financial inclusion and the financial stability of all segments of society
In order to achieve the research's goals, a survey list was designed that includes the three study variables and 600 survey forms were distributed to clients of seven banks in the Egyptian banking sector which are the best seven banks out of 38 Egyptian banks in terms of financial inclusion by taking into account the criterion of the spread of the branches of the banks under consideration and the number of ATMs at the republic level
These banks are represented in (National bank of Egypt, Banque Misr, Agricultural Bank of Egypt, Banque du Caire, QNB Ahli bank, Commercial International Bank (CIB), Bank of Alexandria), and to achieve the goal of obtaining the required data as accurately as possible, the two researchers distributed the required sample to the clients of the banks under study according to the percentage of clients for each bank where the specific sample items for each bank were randomly selected, with one client every 20 minutes, and the response rate was 86%
The study concluded that digital transformation has a modified role in the relationship between financial inclusion and financial stability of all segments of society, financial inclusion enhances the financial stability to different categories of people in the society, but digital transformation increases the positive impact of this relationship
The study revealed that the financial inclusion contributes to achieving the financial stability for all citizens, and its positive impact on the segments of the society is increasing in light of the expansion of the use of the financial services, through the expansion of the use of digital transformation which contributes to achieving financial stability and financial soundness for citizens and reducing inflation and rising prices
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