A Moderation and Mediation Model of Social Media Marketing and Brand Loyalty Among Smartphone Users in Egypt

Faculty Commerce Year: 2021
Type of Publication: ZU Hosted Pages:
Authors:
Journal: International Journal of Customer Relationship Marketing and Management International Journal of Customer Relationship Marketing and Management Volume:
Keywords : , Moderation , Mediation Model , Social Media Marketing    
Abstract:
However, there is always a challenge in how organizations can figure out the results of social media marketing. Therefore, this study aimed to study the effect of social media marketing on brand loyalty among smartphone users in Egypt and to identify the effect of some demographics and psychographics on this relationship. A cluster sample consisting of 502 smartphone users has been surveyed using a questionnaire that has been designed and validated. Ex-post facto design was employed to achieve the research objectives. Multi-group analysis and path analysis were employed to test research hypotheses. Results showed that social media marketing significantly affects brand loyalty, and smartphone users’ age and education significantly affect this relationship. Finally, smartphone users’ psychographics significantly affected this relationship.
   
     
 
       

Author Related Publications

  • omnia Abdelaziem Abdelhaliem Helal, "دور العوامل الديموجرافية و السيكوجرافية في العلاقة بين التسويق عبر مواقع التواصل الاجتماعي و ولاء العملاء للعلامة التجارية", مجلة الدراسات و البحوث التجارية، كلية التجارة، جامعة بنها, 2018 More
  • omnia Abdelaziem Abdelhaliem Helal, "The Role of Demographics and Psychographics in the Relationship between Social Media Marketing and Brand Awareness among Smartphone Users in Egypt", كلية التجارة- جامعة الاسماعيلية, 2018 More
  • omnia Abdelaziem Abdelhaliem Helal, "The Effect of Facebook Marketing on Brand Engagement: The role of Demographics and Psychographics An empirical study on smartphone users in Egypt", مجلة كلية التجارة للبحوث العلمية، كلية التجارة، جامعة الإسكندرية, 2018 More
  • omnia Abdelaziem Abdelhaliem Helal, "The moderating role of self-efficacy in the relationship between workplace envy and social undermining", Global Business and Organizational Excellence, 2021 More
  • omnia Abdelaziem Abdelhaliem Helal, "Entrepreneurial marketing and bank performance in Egypt: is environmental turbulence a missing link?", Journal of Entrepreneurship in Emerging Economies, 2021 More

Department Related Publications

  • Mohamed Elsayed Mosa Sliem, "Organizational performance assessment based on psychological empowerment and employee engagement: PCA-DEA-SEM approach", Emerald Publishing Limited, 2022 More
  • Sherif Saied Metwally Ismaiel, "أثر الضغوط التنظيمية والتماثل التنظيمي علي العلاقة بين إدراك الأفراد للتسييس التنظيمي وإتجاهاتهم نحو بيئة العمل "دراسة ميدانية علي المحليات بمحافظة الشرقية"", كلية التجارة - جامعة الأسكندرية, 2018 More
  • Sherif Saied Metwally Ismaiel, "أثر الضغوط التنظيمية والتماثل التنظيمي علي العلاقة بين إدراك الأفراد للتسييس التنظيمي وإتجاهاتهم نحو بيئة العمل "دراسة ميدانية علي المحليات بمحافظة الشرقية"", كلية التجارة - جامعة الأسكندرية, 2018 More
  • Ola Mohamed Elazazy Ahmed Mohamed Aboedres, "Examining the Mediating effect of organizational politics on personal traits and Job performance relationship-applied study on pubic hospitals in zagazig city", كلية التجارة جامعة الزقازيق, 2020 More
  • Mohamed Elsayed Mosa Sliem, "Financial efficiency of commercial banks listed in Egyptian stock exchange using data envelopment analysis", Emerald Publishing Limited, 2022 More
Tweet