Zagazig University Digital Repository
Home
Thesis & Publications
All Contents
Publications
Thesis
Graduation Projects
Research Area
Research Area Reports
Search by Research Area
Universities Thesis
ACADEMIC Links
ACADEMIC RESEARCH
Zagazig University Authors
Africa Research Statistics
Google Scholar
Research Gate
Researcher ID
CrossRef
Enhancing Telecom Retention with a Stacking-Based Churn Model
Faculty
Computer Science
Year:
2025
Type of Publication:
ZU Hosted
Pages:
Authors:
Nabil Moustafa AbdelAziz
Staff Zu Site
Abstract In Staff Site
Journal:
International Journal of Computers and Informatics zagazig unversity
Volume:
Keywords :
Enhancing Telecom Retention with , Stacking-Based Churn
Abstract:
Customer churn in the telecommunications sector poses a critical challenge to profitability, particularly due to the difficulty of identifying minority-class churners in highly imbalanced datasets. This study aims to enhance churn detection sensitivity (Recall) and maximize retention profit by proposing a robust Hybrid Stacking Classifier. Utilizing the benchmark Telecom Churn Dataset (3,333 records; Kaggle) with a natural churn prevalence of 14.5%, we implemented a strict Stratified K-Fold Cross-Validation protocol. To preventing data leakage, synthetic oversampling (SMOTE) was applied exclusively within training folds, ensuring that validation and testing remained on naturally distributed data. The proposed ensemble stacks XGBoost, CatBoost, and AdaBoost outputs using a Logistic Regression meta-learner. The Hybrid Stacking model demonstrated superior stability and effectiveness in identifying at-risk customers, achieving a Recall of 77.33%(±2.32%), a Precision-Recall AUC (PR-AUC) of 0.8743 (±2.44%), and a low Brier Score of 0.0366 (±0.0064). While CatBoost offered competitive precision, the Stacking approach provided a balanced improvement in Recall, which is crucial for minimizing false negatives in churn prediction. A cost-benefit analysis reveals that the model yields significant positive ROI even under conservative offer acceptance rates. The study confirms that a strictly validated stacking approach effectively mitigates class imbalance without relying on unrealistic data leakage, providing a deployable, low-latency solution (0.02 s inference) for real-time customer retention strategies.
Author Related Publications
Nabil Moustafa AbdelAziz, "A Modified Artificial Bee Colony Algorithm for Solving Least-Cost Path Problem in Raster GIS", Natural Sciences Publishing Corporation., 2015
More
Nabil Moustafa AbdelAziz, "Enhancing ArcGIS Decision Making Capabilities Using an Intelligent Multicriteria Decision Analysis Toolbox", International Society for Environmental Information Sciences., 2012
More
Nabil Moustafa AbdelAziz, "An Expert System for Choosing the Suitable MCDM Method for solving A Spatial Decision Problem", Alex, Egypt, 2009
More
Nabil Moustafa AbdelAziz, "Efficient MCDM Model for Evaluating the Performance of Commercial Banks: A Case Study", Tech Science Press, 2021
More
Nabil Moustafa AbdelAziz, "Green Communication for Sixth-Generation Intent-Based Networks: An Architecture Based on Hybrid Computational Intelligence Algorithm", Hindawi, 2021
More
Department Related Publications
Khalid Aly Eldrandaly Mohamed Saeed Eldrandaly, "GIS software selection: a multi-criteria decision making approach", Monash University ePress., 2007
More
Khalid Aly Eldrandaly Mohamed Saeed Eldrandaly, "A Knowledge-Based System for GIS Software Selection", Zarqa University., 2013
More
Soaad Mohamed Nagieb, "A Knowledge-Based System for GIS Software Selection", Zarqa University., 2013
More
Khalid Aly Eldrandaly Mohamed Saeed Eldrandaly, "Exploring multi-criteria decision strategies in GIS with linguistic quantifiers: an extension of the analytical network process using ordered weighted averaging operators", Taylor and Francis Ltd., 2013
More
Khalid Aly Eldrandaly Mohamed Saeed Eldrandaly, "e-Business Web Portals Evaluation", Alex, Egypt, 2009
More
جامعة المنصورة
جامعة الاسكندرية
جامعة القاهرة
جامعة سوهاج
جامعة الفيوم
جامعة بنها
جامعة دمياط
جامعة بورسعيد
جامعة حلوان
جامعة السويس
شراقوة
جامعة المنيا
جامعة دمنهور
جامعة المنوفية
جامعة أسوان
جامعة جنوب الوادى
جامعة قناة السويس
جامعة عين شمس
جامعة أسيوط
جامعة كفر الشيخ
جامعة السادات
جامعة طنطا
جامعة بنى سويف