As is well-known, multicriteria decision-making (MCDM) approaches can aid decision-makers in identifying the optimal alternative based on predetermined criteria. However, it is a big challenge to apply this approach in complex applications such as 5th generation (5G) industry assessment because criteria are challenging and trade-offs between them are hard. Also, assessment of the 5G industry involve strong uncertainty. So, this study is the first to evaluate the 5G industry using a new neutrosophic simple multi-attribute rating technique (N-SMART). Since neutrosophic set considers truth-degree, indeterminacy-degree, and falsity-degree, it is a more accurate instrument for evaluating uncertainty. The 5G assessment issue exemplifies the validity and great performance of our proposed method as: (1) its ability to deal with uncertainty phenomena; (2) its simplicity; and (3) its enhanced capacity to discern alternatives. Also, by considering the 5G service provided in the Egyptian New Administrative capital as a case study, the results showed that Ericsson 5G is the best choice and Nokia 5G is the worst choice.