Critical to protecting people, property, and communities from the devastating effects of catastrophes and other crises is the field of emergency management. Effective emergency management relies on several aspects that must be identified and prioritized if positive results are to be achieved. Preparedness, planning, leadership, governance, information management, resource management, community participation, resilience, and a culture of continuous improvement are all discussed in this article as crucial elements of emergency management. Professionals in emergency management may strengthen their talents, boost response coordination, and instill resilience by learning about and using these elements. This paper used multi-criteria decision-making (MCDM) to deal with the various factors of emergency management. The decision-making trial and evaluation laboratory (DEMATEL) method is used to compute the weights of criteria and relationships between factors in emergency management. The DEMATEL method is integrated with the neutrosophic set to deal with uncertain data. There are six main factors and nineteen sub-factors are used in this paper. We obtained the Preparedness and Planning is the best factor.