The success of an organization nowadays is heavily dependent on the usability of its website. Offering educational content and services online is becoming more commonplace in the higher education sector. University websites serve a wide range of users, like students, faculty, parents, staff, etc. Hence, the website must address the different needs of these users while maintaining good usability. Good usability makes it easier for users to find what they are looking for, understand how to use the website, and navigate through the content. This helps improve user satisfaction and engagement with the website, which can lead to increased productivity and better outcomes. Therefore, usability testing and analysis is the unspoken metric for success. Understanding the many factors contributing to the usability of academic websites is a multi-criteria decision-making (MCDM) topic. In this paper, we propose a framework for