A Novel Methodology for Assessment of Hospital Service according to BWM, MABAC, PROMETHEE II

Faculty Computer Science Year: 2020
Type of Publication: ZU Hosted Pages:
Authors:
Journal: Neutrosophic Sets and Systems Neutrosophic Sets and Systems Volume:
Keywords : , Novel Methodology , Assessment , Hospital Service according    
Abstract:
In this study, a proposed methodology of Best Worst Method (BWM), Multi-Attributive Border Approximation Area Comparison (MABAC), and Preference Ranking Organization Method for Enrichment Evaluations (PROMETHEE II) are suggested to achieve a methodical and systematic procedure to assess the hospital serving under the canopy of neutrosophic theory. The assessing of hospital serving challenges of ambiguity, vagueness, inconsistent information, qualitative information, imprecision, subjectivity and uncertainty are handled with linguistic variables parameterized by bipolar neutrosophic scale. Hence, the hybrid methodology of Bipolar Neutrosophic Linguistic Numbers (BNLNs) of BWM is suggested to calculate the significance weights of assessment criteria, and MABAC as an accurate method is presented to assess hospital serving. In addition to consider the qualitative criteria compensation in hospital service quality in MABAC in order to overcome drawbacks PROMETHEE II of non-compensation to reinforce the serving effectiveness arrangements of the possible alternatives. An experiential case including 9 assessment criteria, 2 public and 3 private hospitals in Sharqiyah EGYPT assessed by 3 evaluators from several scopes of medical industry to prove validity of the suggested methodology. The case study shows that the service effectiveness of private hospitals is superior to public hospitals, since the public infirmaries are scarcely reinforced by governmental institutions.
   
     
 
       

Author Related Publications

  • Ahmed Mahmoud AbdelMouty Houssein, "evaluating mobile application in virtual environments: A survey", International Journal of Human-Computer Interaction, 2013 More
  • Ahmed Mahmoud AbdelMouty Houssein, "Spatio-temporal interpolation: Current Practices and Future Prospects", A Publication of the Advanced Institute of Convergence Information Technology(AICIT), 2017 More
  • Ahmed Mahmoud AbdelMouty Houssein, "Negative emotion diffusion and intervention countermeasures of social networks based on deep learning", Journal of Intelligent & Fuzzy Systems, 2020 More
  • Ahmed Mahmoud AbdelMouty Houssein, "Ranking Sustainable Technologies in Wave Energy: Multi-Criteria Decision-Making Approach under Neutrosophic Sets", American Journal of Business and Operations Research, 2023 More
  • Ahmed Mahmoud AbdelMouty Houssein, "Toward sustainable development: Construction and appraising enhanced amalgamation framework of Business Intelligence based sustainability report", American Journal of Business and Operations Research, 2021 More

Department Related Publications

  • Abdelnaser Hessien Reyad Zaied , "A Technique for Cost Justified Software Usability Testing", Engineering Research Journal, Helwan University,, 2002 More
  • Abdelnaser Hessien Reyad Zaied , "Assessing e-Readiness in the Arab Countries: Perceptions Towards ICT Environment in Public Organizations in the State of Kuwait", Electronic Journal of e-Government, 2007 More
  • Abdelnaser Hessien Reyad Zaied , "Development of Driver Assistance Collision Avoidance Fuzzy System", Emirates Journal for Engineering Research, 2006 More
  • Amira Mohammed Fawzi AbedulFatah, "DATA MINING TECHNIQUES FOR DATABASE PREDICTION: STARTING POINT.", Journal of Theoretical and Applied Information Technology, 2018 More
  • Elshaymaa Adel Tantawi, "Applying Big Data Analytics to Retail for Improved Supply Chain Visibility", American Scientific Publishing Group (ASPG), New Orleans, USA, 2021 More
Tweet