There are several multicriteria decision-making (MCDM) approaches presented in the literature with their characteristics. Although traditional MCDM approaches are considered a proper implementation to select the best alternative from available types, they failed to consider uncertainty which is quite high and desires to be thoughtfully measured in the selection process. This research focuses on extending MCDM in the neutrosophic environment using axiomatic design (AD) as a novel contribution to selecting appropriate Computed Tomography (CT) devices. We present a new linguistic scale for evaluating criteria and alternatives based on single-valued triangular neutrosophic numbers (SVTrN). The proposed approach is superior to other existing approaches due to its simplicity and ability to simulate natural human thinking via considering truth, indeterminacy, and falsity degrees. Then, applying it will increase the value of imaging for medical decision-making and decrease needless costs. So, this study can be valuable to researchers by helping them consider the appropriate medical imaging system selection problem theoretically under uncertainty, and for governments and organizations to design better satisfying medical imaging evaluation systems.