Mother's Satisfaction with the Quality Care Of Maternal \& Child Health Services At Maternal and Child Health Centers in Zagazig City, Sharkia Governorate, Egypt

The concept of quality is a `property' or characteristic of medical care. This characteristic can range from one end of the spectrum to the other (e. g. low to high quality care) and can manifest itself through various elements or ``attributes{''}. The aim of the study was three folds; to assess the quality of care provided by maternal and child health services in MCH centers, to assess the level of mother's' satisfaction with care, and to assess the services' providers of care in the MCH centers in Zagazig city Sharkia governorate. Design: A descriptive cross-sectional study design was used in this study. Settings: All the MCH centers (4 centers) 4 MCH at Zagazig city were included in the study. The sample consisted of 405 mothers who attended to MCH centers for taken care (Services utilizers) and 150 Health services providers. Tools: a standardized checklist was prepared by the researchers to assess the quality of care. Also, service utilizers and providers interview questionnaires were utilized to collect relevant Results: A total of 405 mothers were interviewed in the 4 MCH at Zagazig city, out of these, only 53.6\%, of mothers were educated up to secondary level where 8.6\%, 25.9\%, and 11.9\% were illiterate, primary and university respectively. Also the results showed that about 77.8 of mothers were house wife and 22.2 were employees. Also, 16\% of mothers visit the MCH for their immunization while the other causes were antenatal care was 42.7\%, child birth services was 18.7\%, ARI was 6.9\%, immunization of the child was 6.1\%, diarrhea of the child was 7.1\% and follow up was 2.2\%. and 83.2 of attended mothers feel easy accessibility while only 16.8 feel difficulty in dealing at MCH. The quality score for the structure was 7.8\% and for performance was 63.4\%. Users rating score about aspects of care in the MCH centers were high score. The health users recommended increasing the drug therapy while 70.6\% of them complain from absence of chair for sitting. CONCLUSION: There is shortage in the services and dealing with the mothers from the health care providers at MCH also there were shortage in knowledge about quality among the health care providers. {[}Eman Shokry Abd Allah, Eman Elsayed Mohamed Elsabagh and Samah El Awady. Mother's Satisfaction with the Quality Care Of Maternal \& Child Health Services At Maternal and Child Health Centers in Zagazig City, Sharkia Governorate, Egypt. Life Sci J 2012;9(3):1438-1448] (ISSN:1097-8135). http://www.lifesciencesite.com. 210